Shipping FAQ

Yes, we offer USA domestic shipping for eligible products.

• Faster Delivery: Orders shipped from our USA domestic warehouse arrive within 2 to 5 days.
• Discreet Packaging: All packages are securely and discreetly packed to protect your privacy.
• No Customs Delays: Domestic shipping eliminates the risk of customs-related delays for U.S. customers.

When placing your order, you can select the USA Domestic option during checkout if available for your chosen products. If you're unsure, our 24/7 customer support team is here to assist you.

⚠️ Important: Domestic & International Orders Must Be Separate ⚠️

🚫 Do NOT mix Domestic and International products in one order!
💰 If you do, an extra shipping fee will be required in addition to the standard shipping cost.
❗ Your order will NOT be processed until this extra fee is paid.
✅ To avoid delays, place separate orders.

Yes, we ship to both P.O. Boxes and APO/FPO addresses! To ensure a smooth and successful delivery, please follow these guidelines:

How to Provide Shipping Information:

1. Include Detailed Instructions:

   • When placing your order, leave your complete shipping details (including your P.O. Box or APO/FPO address) in the comment section at checkout.
   • Double-check your address for accuracy to avoid delivery delays.

2. Format Your Address Correctly:

   • For APO/FPO addresses, ensure you include the proper military address format.

Important Notes:

• Delivery times for APO/FPO addresses may vary depending on military mail processing.
• If you're unsure about entering your address, our 24/7 customer support team is always available to assist you.

Place your order today with confidence, knowing that we can deliver to P.O. Boxes and APO addresses securely and reliably!

At Rx-Roids, we ship orders worldwide, ensuring our customers across the globe can access our products reliably and discreetly. Here's how we handle shipping to ensure maximum success and privacy:

Our Shipping Process:

1. Discreet Packaging:

   • Our organization's name or any indication of pharmaceutical content is never displayed on parcels or shipping labels.
   • Packaging is designed to be neutral and unremarkable, minimizing the chance of attracting unnecessary attention.

2. Constantly Updated Packaging Methods:

   • We regularly update our packaging styles to ensure the highest delivery success rates.
   • Packages are compact and kept within sizes that do not raise suspicion.

3. Large Orders:

   • For larger orders, we divide the shipment into multiple smaller packages to avoid detection.
   • Rest assured, you only pay one Shipment Handling charge, even if your order is shipped in multiple parcels.

4. Eco-Friendly Practices:

   • As part of our commitment to sustainability, we reuse original cardboard boxes whenever possible, ensuring they are clean and suitable for shipping.

5. Multiple Shipping Points:

   • Shipments originate from various locations, including USA shipping points, international hubs, and different European countries, to optimize delivery times and success.

At RxRoids, we prioritize your privacy and ensure our packaging is as discreet as possible. Here's how we handle packaging, customs, and seized packages:

Discreet Packaging

• Privacy Protection:
  • Our packages are designed to look ordinary and unremarkable, with no references to Rx-Roids.com or the contents.
  • This minimizes the risk of attracting attention during shipping.
• Adaptable Packing Methods:
  • We regularly update our packaging styles to ensure the highest success rates with customs clearance.

2. Customs Handling

While we take every precaution to ensure successful delivery, customs regulations vary by country. It's important to be aware of your local laws before placing an order.

3. What Happens If a Package is Seized?

• Guaranteed Reshipment:
  • If your package is seized by customs or the FDA, we guarantee one free reshipment.
  • To initiate a reshipment, scan the seizure letter and email it to us.
• Important Note:
  • We offer only one reshipment per order in case of seizure.
  • We do not reship to the following countries:
    • Australia
    • Canada
    • New Zealand
    • Singapore
    • South Korea

The shipping fee for your order is approximately $40 USD.

Yes, we guarantee the successful delivery of your order. We take every precaution to ensure your package arrives safely and on time. In the rare event that your package is lost or seized, we have a reshipping policy to address such issues.

Reshipping Policy:

• Missing Packages:

  • If your package is not delivered within 30 days of shipment and you have not received a customs seizure letter, please contact us.
  • We will investigate the issue and, if appropriate, arrange a reshipment at no additional cost.

• Seized Packages:

  • If your package is seized by customs, you can request a reshipment.
  • To qualify, please scan and email us a copy of the customs seizure letter for verification.
  • Note: We offer one reshipment per order in such cases.

Delivery Restrictions:

Please note that we do not reship to the following locations due to high customs restrictions:

• Australia
• Canada
• New Zealand
• Singapore
• South Korea

We take every measure to ensure a high success rate for delivery. Our shipping process is designed with discretion, security, and customer satisfaction in mind.

How We Ensure Successful Delivery:

1. Maximum Discretion:

   • Packages are carefully repacked to remove any original branding or identifying labels.
   • The packaging is plain and unremarkable, ensuring that it does not attract unnecessary attention during transit.

2. Optimized Packaging:

   • Products are repacked to minimize shipment volume while maintaining safety and integrity.
   • Smaller packages reduce the risk of inspection and improve delivery success.

3. Confidential Labels:

   • The shipping labels contain no references to our company name or the contents of the package.
   • This ensures your privacy is always protected.

4. Regular Process Updates:

   • Our team constantly updates packaging techniques to maintain high delivery success rates.

Yes, a signature is required upon delivery of your order. This ensures the safe and secure receipt of your package.

Why is a Signature Necessary?

1. Registered Shipping:

   • All our packages are shipped via registered mail to ensure tracking and delivery confirmation.
   • Requiring a signature is a standard procedure to verify that the package has been received by the intended recipient.

2. Added Security:

   • It provides an extra layer of protection, ensuring your order does not get lost or misplaced after delivery.

The timeline for ordering and shipping varies based on your location and the type of order. Here's a breakdown of what to expect:

1. Order Confirmation and Processing

• Immediate Confirmation: Once you place an order, you'll receive an automatic confirmation email with detailed payment instructions.
• Order Processing: After payment is received, we process and prepare your order for shipment within 1–3 business days.

2. Shipping Timeframes

• USA Domestic Orders:
  • Delivery typically takes 2–5 business days after shipping.
• International Orders:
  • Delivery is usually completed within 7–15 business days.
  • For remote or hard-to-reach countries, delivery may take up to 25 business days.

You can easily check the expected delivery date of your package by following these simple steps:

Steps to View the Expected Arrival Date:

1. Log in to Your Account:

   • Log in to your Rx-Roids account using your credentials.

2. Access Your Orders:

   • Click on the "My Orders" section in your account dashboard.

3. View Order Details:

   • Locate the specific order you want to track.
   • Click the "More Info" button next to the order ID.

4. Check the Estimated Delivery Date:

   • You will see the expected arrival date, along with any additional shipping updates or tracking details.

The "Semi-Shipped" status means that your order has been partially shipped. Here's what it indicates:

What Does It Mean?

1. Partial Shipment Released:

   • Part of your order has already been shipped and is on its way to you.

2. Remaining Items in Processing:

   • The rest of your order is still being prepared and will be shipped within 1 to 3 business days.

Why Are Orders Semi-Shipped?

• Stock Availability: Some items in your order may take slightly longer to process or package.
• Efficient Shipping: We ship available items immediately to avoid unnecessary delays for your order as a whole.

Yes, all parcels ordered from Rx-Roids are shipped using trackable shipping methods to ensure safe and reliable delivery.

Tracking Policy:

1. Trackable Shipping Methods:

   • Every package is shipped with a unique tracking number for internal use, allowing us to monitor the delivery process.

2. Privacy Protection:

   • To safeguard your privacy, tracking numbers may not be disclosed. This is part of our commitment to maintaining discretion and confidentiality for all shipments.

3. Estimated Delivery Dates:

   • Instead of tracking numbers, you can log in to your Rx-Roids account and check the "Order History" section to view the estimated delivery dates for your package.

We understand that timely delivery is important, and we strive to ensure all orders arrive within the estimated time frame. However, occasional delays may occur due to factors beyond our control, such as mail service instability.

How Long Should I Wait?

1. Estimated Delivery Times:

   • USA Domestic Orders: Typically delivered within 2–5 business days after shipping.
   • International Orders: Delivery usually takes 7–15 business days, with remote locations requiring up to 25 business days.

2. What to Do if Your Package is Delayed:

   • If your package has not arrived within the expected delivery window, please wait a few extra days as delays can sometimes resolve themselves.
   • For packages delayed beyond 15 business days (domestic) or 30 days (international), contact us for assistance.

How to Request Assistance:

1. Log in to your Rx-Roids account.
2. Open a support ticket with the following details:
   • Your Order ID.
   • Your full name and shipping address.
3. Our 24/7 customer support team will investigate the delay and provide an update on your package status.

Why Delays May Occur:

• Customs Processing: International shipments may occasionally face additional scrutiny, leading to delays.
• Postal Service Issues: Unpredictable events like strikes, holidays, or weather disruptions can affect delivery times.